Free Materials
Articles:
1. The ROI of developing management communication skills.
2. Why the development of communication skills in managers is so important.
3. "Connect & Succeed:" A Communication Style to Engage and Motivate Your Employees" book.
4. Communication: Still the #1 skill for management.
5. Work within yourself to improve your communication.
Learning Modules:
1. Developing listening and responding skills.
2. Conflict--Dealing with the "difficult" person.
3. Your not-so-hidden advantage--enhancing your nonverbal communication.
4. Verbal communication--What you say and "how" you say it are important.
5. The importance of sharing perceptions in communication success.
6. Dealing with emotions in conversations.
7. Understand yourself to understand others.
Exercises:
#1: Listening--Distraction Prevention
#2: Communication--Refocus Quickly
Use a physical trigger to bring you quickly back to your Connect & Succeed conversation.
To receive any of these free articles and materials, send your request to me at: [email protected].
(317) 986-4201 / www.common-ground-communication.org
Articles:
1. The ROI of developing management communication skills.
2. Why the development of communication skills in managers is so important.
3. "Connect & Succeed:" A Communication Style to Engage and Motivate Your Employees" book.
4. Communication: Still the #1 skill for management.
5. Work within yourself to improve your communication.
Learning Modules:
1. Developing listening and responding skills.
2. Conflict--Dealing with the "difficult" person.
3. Your not-so-hidden advantage--enhancing your nonverbal communication.
4. Verbal communication--What you say and "how" you say it are important.
5. The importance of sharing perceptions in communication success.
6. Dealing with emotions in conversations.
7. Understand yourself to understand others.
Exercises:
#1: Listening--Distraction Prevention
- List common external distractions in your office and workplace.
- Next to each external distraction listed, write down 1-2 ways to remove or reduce the distraction.
- List common internal distractions you experience while in your office and workplace.
- Next to each internal distraction listed, write down 1-2 ways to remove or reduce the distraction.
- For the external distractions, take a proactive approach to removing or reducing the distractions you have identified. This might involve extra preparation for any given conversation.
- For the internal distractions, prepare yourself to be fully focused. Deal with your internal distractions ahead of the conversation.
- As you implement these distraction prevention methods, keep track of what works and what does not work.
#2: Communication--Refocus Quickly
Use a physical trigger to bring you quickly back to your Connect & Succeed conversation.
- Create the trigger by role-playing or imagining a situation where you mind wanders during a conversation.
- As you come back into a full presence in the conversation, make the physical movement or gesture that you want to use as a trigger. This physical movement or gesture will be the trigger for your state of full presence and energetic listening.
- Common discreet triggers include: Wiggling your toes or holding your thumb and index fingertip together.
- Train yourself to this trigger by repeating the above steps until the trigger triggers itself.
- Test your trigger in real life conversations. The more you use it, the stronger the trigger.
To receive any of these free articles and materials, send your request to me at: [email protected].
(317) 986-4201 / www.common-ground-communication.org
