How We Work*
How do we start the process of helping you improve the communication of you, your organization, your management, a team and/or your employees? It all starts by assessing the quality and satisfaction of the current communication.
Coaching With Individual Managers
Step #1: Hold Initial Meeting: Hold a basic orientation meeting between the Common Ground coach and the individual manager and his/her immediate manager. This enables everyone to get comfortable with one another and discuss the goals of the coaching process.
Step #2: Gather Data: We recommend a 360-assessment process be conducted for the manager with whom we are working. This gives us some basic information about how to set improvement objectives for the person being coached.
Step #3: Consolidate Data: The data from the 360-degree assessment process, the management person's immediate manager, and past performance appraisals are then organized and prioritized to determine the management person's strengths and weaknesses.
Step #4: Set Objectives: A meeting is held between the management person being coached, his/her immediate manager, and the Common Ground Communication coach. Agreed upon objective are then given time frames and due dates.
Step #5: Schedule Progress Meetings: Meetings to determine progress and provide assistance to the management person being coached are then set. That person's immediate manager is kept informed at every stage of the process. Adjustments are made as necessary with the goal of making the coaching process a positive experience for the person receiving the coaching.
Work Within the Organization
Step #1: Determine the current state. The whole process starts when the senior leadership of an organization, a management person, a team or an employee believes they have a identified a communication problem. Dave and a member of the Common Ground Communication team meets with the person, team or representatives of the organization to talk about what is going on. The common ground communication team begins to gather information on the situation from one perspective--the individual or group who believes there is a problem.
Step #2: Conduct an Assessment: Next, a thorough and reasoned assessment of the communication situation is developed. Depending on who is involved, Dave and his common ground communication team seek to gather information from as many perspectives as possible. Tools and methods vary somewhat, but may include the following:
The Organization
Step #3: Creation of a Strategic Communication Report. That report includes a summary of the current communication situation, the problems discovered, and specific actions that are recommended to improve the communication and solve the problems uncovered.
Step #4: Sharing of the Strategic Communication Report. The report results and the recommended actions that need to be taken with the individuals, teams, and departments being impacted by it are shared within the organization.
Step #5: Develop an action plan. The plan includes the actions agreed to by the parties involved. That action plan must have due dates and deadlines for completion of each part of the plan. It should also be flexible enough that adjustments can be made if needed.
Step #6: Track the success of the actions and report to the parties involved.
Step #7: Plan next steps as needed.
*All work is tracked to determine bottom-line improvements.
How do we start the process of helping you improve the communication of you, your organization, your management, a team and/or your employees? It all starts by assessing the quality and satisfaction of the current communication.
Coaching With Individual Managers
Step #1: Hold Initial Meeting: Hold a basic orientation meeting between the Common Ground coach and the individual manager and his/her immediate manager. This enables everyone to get comfortable with one another and discuss the goals of the coaching process.
Step #2: Gather Data: We recommend a 360-assessment process be conducted for the manager with whom we are working. This gives us some basic information about how to set improvement objectives for the person being coached.
Step #3: Consolidate Data: The data from the 360-degree assessment process, the management person's immediate manager, and past performance appraisals are then organized and prioritized to determine the management person's strengths and weaknesses.
Step #4: Set Objectives: A meeting is held between the management person being coached, his/her immediate manager, and the Common Ground Communication coach. Agreed upon objective are then given time frames and due dates.
Step #5: Schedule Progress Meetings: Meetings to determine progress and provide assistance to the management person being coached are then set. That person's immediate manager is kept informed at every stage of the process. Adjustments are made as necessary with the goal of making the coaching process a positive experience for the person receiving the coaching.
Work Within the Organization
Step #1: Determine the current state. The whole process starts when the senior leadership of an organization, a management person, a team or an employee believes they have a identified a communication problem. Dave and a member of the Common Ground Communication team meets with the person, team or representatives of the organization to talk about what is going on. The common ground communication team begins to gather information on the situation from one perspective--the individual or group who believes there is a problem.
Step #2: Conduct an Assessment: Next, a thorough and reasoned assessment of the communication situation is developed. Depending on who is involved, Dave and his common ground communication team seek to gather information from as many perspectives as possible. Tools and methods vary somewhat, but may include the following:
The Organization
- Interviews with senior management, select officer level management from departments potentially involved with the communication situation, representative members from all levels of company management, and employees who are potentially involved with the presenting communication situation.
- Data from past company assessments.
- Written or online questionnaires and assessment.
Step #3: Creation of a Strategic Communication Report. That report includes a summary of the current communication situation, the problems discovered, and specific actions that are recommended to improve the communication and solve the problems uncovered.
Step #4: Sharing of the Strategic Communication Report. The report results and the recommended actions that need to be taken with the individuals, teams, and departments being impacted by it are shared within the organization.
Step #5: Develop an action plan. The plan includes the actions agreed to by the parties involved. That action plan must have due dates and deadlines for completion of each part of the plan. It should also be flexible enough that adjustments can be made if needed.
Step #6: Track the success of the actions and report to the parties involved.
Step #7: Plan next steps as needed.
*All work is tracked to determine bottom-line improvements.
(317) 986-4201 / www.common-ground-communication.org
